New Executive Directors
On Jan. 7, Airports announced the appointment of Erin M. Trapp, Ph.D. as Deputy Executive Director, Major Events and Strategy, and Courtney Moore as Deputy Executive Director, Strategy, Innovation and Experience. In these key leadership roles, Trapp will be responsible for guiding Airports’ efforts in preparing for and managing major events coming to Los Angeles, and Moore will focus on transforming the employee and guest experience.
“Erin and Courtney bring a deep expertise in building organizations, managing complex projects and leading diverse teams across industries that will be invaluable in these critical leadership positions,” said John Ackerman, CEO, Airports. “Erin’s experience in civic engagement and large-scale event management, and Courtney’s expertise in experience design and execution strengthen our team as we prepare our airports for the future, including the FIFA World Cup in 2026 and the Olympic and Paralympic Games in 2028.”
These new appointments mark an important step in Airports’ ongoing efforts to build its talent pool and position Los Angeles as a premier global destination, enhancing the City’s reputation as a hub for tourism, business and international events.
The Club welcomes Erin and Courtney to the City team!
Erin Trapp
As Deputy Executive Director, Major Events and Strategy, Trapp will oversee Airports’planning and execution for large-scale events, ensuring that Los Angeles International Airport (LAX) and Van Nuys Airport (VNY) provide an exceptional experience for visitors, athletes, employees and stakeholders. In addition to the Major Events, she will also co-lead Airports’ Transformation Office, which will implement results from a diagnostic study conducted earlier this year in preparation for the Olympics coming to Los Angeles.
Trapp has launched multiple flourishing startup organizations, most recently as the Executive Director of Colorado Thrives, where she spearheaded a statewide initiative to transform educational opportunities for underserved individuals. Previously, she served as the founding Executive Director of Climate Vault, leading efforts to address global climate change through market-based solutions.
“I am thrilled to join Los Angeles World Airports at such a pivotal time in the city’s history,” she said. “LA has an extraordinary opportunity to showcase our unparalleled culture and environment over the next several years as we host many of the most prominent and anticipated events in the world. I am committed to ensuring that our airports are fully prepared to deliver world-class service for residents and visitors, support the City’s economic growth and global reputation, and help transform LAX into an exceptional airport for our passengers and our communities.”
Courtney Moore
As Deputy Executive Director, Strategy, Innovation and Experience, Moore will drive transformation projects and strategic initiatives to elevate the overall airport experience and enhance operational efficiencies across all team member and guest touchpoints. She will lead a team of terminal operations leaders, guest experience professionals and strategic project teams and oversee all experiential initiatives.
Moore previously served as Assistant Vice President of Terminal Experience at Dallas Fort Worth International Airport (DFW), where she was responsible for delivering a best-in-class customer experience for the airport, leading terminal management, which included all terminal operations, custodial services and terminal contracts. She also acted as the airport’s liaison to federal agencies and signatories at both local and national levels. Prior to that, she held leadership roles in operations, engineering and guest experience at NBCUniversal and The Walt Disney Company.
“I am grateful for the opportunity to join the talented and forward-thinking team at LAWA, and help redefine how people experience our airports,” Moore said. “My focus will be on creating transformative experiences that reflect Los Angeles’ diversity, and meet the evolving needs of our employees and guests.”
