For Active and Retired Members
LACERS uses an appointment-based system for all members who need in-person assistance. There are two options for appointments: in person, at our headquarters, and virtually, via Zoom. These options allow for timely and convenient access to get your questions answered. Visit lacers.org/contact-us to make an appointment online or call (800) 779-8328.
Appointments aren’t necessary if you drop off documents Monday – Friday from 8 a.m. – 4 p.m., and don’t need to speak to anyone.
In-Person and Virtual Appointment Hours
8 a.m. – 4 p.m., Monday – Friday
Phone Hours
7 a.m. – 4 p.m., Monday, Wednesday, Thursday, Friday
7 a.m. – 3 p.m., Tuesday
Additional online options continue to be available to you. Use the LACERS’ Secure Document Upload found at lacers.org/secure-document-upload to submit forms or required documents, visit the LACERS website at LACERS.orgto obtain benefits information; log onto your MyLACERS account at https://mylacers.lacers.org to view your account details; and visit the LACERS’ YouTube channel at youtube.com/@lacersofficial where you can find a wealth of benefits videos. Stay up to date on LACERS announcements by checking the website periodically at LACERS.org, contacting LACERS by email at lacers.services@lacers.org, and by phone at (800) 779-8328.
Please be advised that pre-entry metal detector screening requirements are in place at LACERS’ headquarters, and a current government-issued photo identification or City employee badge is required except when attending public meetings of the LACERS Board of Administration. Parking is not available at the building. Paid parking lots, public transit and street parking are available nearby.
Security Is Critically Important
LACERS routinely reviews and enhances the security of its information technology infrastructure to prevent unauthorized access. Additionally, LACERS regularly reviews and refines its privacy policies to ensure that all member information received and processed by its staff is kept secure at all times.
Members play a part in helping LACERS maintain information security. Please take 2 minutes to read this article found on LACERS.org to be sure you are playing your part in maintaining information security.
If you suspect your personally identifiable information has been compromised in any way, please call us immediately at (800) 779-8328.•
For Retired Members
1099-R Tax Forms Have Been Mailed
LACERS completed the mailing of 1099-R tax forms to Retirees and beneficiaries at the end of January 2025. The 1099-Rs were sent to the address on file with LACERS. In the event that you did not receive your 1099-R, contact LACERS. Members may also view and download their 1099-R via your MyLACERS account at https://mylacers.lacers.org
