The document is subtitled: A t the Employees Club of California, we provide exceptional service to our Members. As representatives of the Club, we must maintain the highest standards of professionalism, integrity, and Member focus to secure our reputation and protect the relationships we have developed over the years. This Code of Conduct outlines the principles and expectations that guide our interactions, ensuring we consistently deliver excellence and gain the trust of public employees and Club Members. By following these standards, we create a welcoming environment that serves our Members and makes our organization stronger. This Code of Conduct outlines the expectations and guidelines for all individuals authorized to represent the Employees Club of California (collectively referred to as “Authorized Representatives”). This includes employees of the Club, authorized partners, their sales agents, and other individuals or entities that have been granted permission and are qualified by the Club to promote and sell Club Memberships, insurance products, and other products offered through the Club, regardless of their direct employment status with the Club. By adhering to these principles, all Club Representatives aim to maintain the highest standards of professionalism, integrity, and customer service while representing the Club. 1. Professionalism: All Authorized Representatives are expected to always conduct themselves professionally. This includes dressing appropriately, communicating clearly and respectfully, and representing the Club positively in all interactions with public employees. 2. Social Media: Authorized Representatives must maintain professionalism on social media platforms, reflecting positively on the Club, its partners, and public entities. This involves protecting confidential information, avoiding controversial topics, exercising discretion in work-related discussions, distinguishing personal opinions from Club views, interacting respectfully, and obtaining necessary permissions for content sharing. 3. Integrity: Authorized Representatives must act with honesty and integrity in all dealings with Members, colleagues, and partners. This means being truthful in all communications, adhering to ethical standards, accurately representing the Club’s products and services, and maintaining the highest standards of honesty and transparency. 4. Compliance: Authorized Representatives are required to comply with all relevant laws, regulations, and Club policies governing sales activities (or as outlined in any partnership agreement). This includes, but is not limited to, anti-bribery laws, data protection regulations, and industry-specific guidelines. 5. Confidentiality: Authorized Representatives must respect the confidentiality of sensitive information, including member data, trade secrets, and proprietary information. This includes adhering to HIPAA regulations when handling health-related information. Sensitive information must not be disclosed without proper authorization, and all data must be handled securely in compliance with applicable laws and Club policies. 6. Respect: Authorized Representatives are expected to treat all individuals with respect and dignity, regardless of their background, position, or perspective. This includes colleagues, public employees, Members, competitors, and Members of the public. 7. Fairness: Authorized Representatives should strive to ensure fairness and equity in all business dealings. This means offering all Members equal opportunities and treating them fairly and impartially, without discrimination or bias. 8. Customer Focus: The primary goal of Authorized Representatives is to meet the needs and expectations of public employees and Club Members. This requires actively listening to their feedback, understanding their requirements, and providing personalized solutions that add value and enhance satisfaction. Member satisfaction is our top priority. 9. Teamwork: Collaboration and cooperation are essential for the success of Authorized Representatives. We should support each other, share knowledge and resources, and work together towards common goals, contributing to the overall growth of the Club. 10. Continuous Improvement: Authorized Representatives should be committed to ongoing learning and development. This includes annual Club qualification, staying updated on industry trends, improving product knowledge and sales skills, and seeking feedback for continuous improvement. 11. Accountability: Authorized Representatives are accountable for their actions and performance. This means taking responsibility for mistakes, learning from failures, and striving for excellence in all endeavors. 12. Approved Marketing Collateral: Authorized Representatives must only use officially approved marketing materials when promoting the Club. The use of unauthorized or self-created marketing content is strictly prohibited. This includes, but is not limited to, fliers, brochures, social media posts, websites, and verbal presentations. All promotional materials must be reviewed and approved by the Club. This ensures consistency in branding, messaging, and adherence to Club values. Breach of Code of Conduct In the event of any breach of this Code of Conduct, the Club reserves the right to terminate the Authorized Representative’s access to sell Club Memberships, including any products offered through the Club. The Authorized Representatives will no longer be able to obtain access through the Club’s payroll deduction slots. The Club’s decision to terminate access shall be at its sole discretion and may be implemented immediately upon notice to the Authorized Representatives. For Club staff, failure to comply with these policies may result in disciplinary action, including but not limited to reprimands, and possible termination of employment. Post-Separation Obligations In the event of separation between an Authorized Representative and the Club, whether due to termination or voluntary departure, the Authorized Representative must return all unused marketing materials, including but not limited to business cards, ID badges, and any Club branded items within five business days of the separation date. Failure to return these items may result in legal action to recover the materials and any associated costs. The Club reserves the right to seek compensation for any unauthorized use or retention of Club property or branded materials after the separation date. The undersigned do hereby agree to adopt this Code of Conduct to establish the principles and guidelines that govern our organization. May 29, 2025 EMPLOYEES CLUB OF CALIFORNIA
EMPLOYER’S FIRST CHOICE
AFLAC
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This is the Code of Conduct and Ethics, developed and approved by the Employees Club of California and its partners, Aflac and Employer’s First Choice. Copies of the declaration will be displayed in the offices of the Club, Aflac and Employer’s First Choice.
