Meet the Club Team
These are the faces behind the Club. Our staff is dedicated to helping our members receive the maximum benefit from their membership. If you have questions, concerns or suggestions about your Club, our counselors are ready to help.
You can email a Club team member directly by clicking on the envelope symbol under each picture.
Email us at: help@cityemployeesclub.com if you have an event you want covered in the Alive! or if you have questions about insurance.
Or call us at: (800) 464-0452
Member Experience Team
Noelle Kauffman
Manager of Member Services
Dalila Vielma
Member Services Counselor
Jeannette Gadut
Member Services Counselor
Dylan Noel
Member Services Counselor
Raul Miranda Salsodo
Customer Service Respresentative
Cesille Castillo
Customer Service Representative
Genesis Martinez-Flores
Customer Service Representative
Randy Budihas
Member Services Counselor
Bill Cimarusti
Member Services Counselor
Lucas Everett
Member Services Counselor
Rick Lawrence
Member Services Counselor
JoAnn Ridens
Policy Processing Manager
Sheldon Sklar
Member Services Counselor
Kati Yniguez
Member Services Counselor
In-house Counselors
Cheryl Martin
Member Services Counselor
AT CLUB HEADQUARTERS
MaryAnn Urdiales
Member Services Counselor
AT CLUB HEADQUARTERS
Tiffany Sy
Member Services Counselor
AT CLUB STORE
Tickets and Retail Operations / Club Store
Guadalupe Lira
Club Store Manager
DeAngelo Thompson
Customer Service Representative
Noah Hawkins
Administrative Assistant
Marketing & Advertising
Summy Lam
Director of Marketing
Mariana Guevara
Tickets and Benefits Procurement Manager
Megan Eckert
Tickets and Benefits Procurement Associate
Team Leaders
John Hawkins
President & CEO
Brian Trent
Chief Financial Officer
Robert Larios
Chief Operating Officer
Arlene Herrero
Vice President of Business Development
Accounting
Trinh Pham
Senior Accountant
Leigh Thompson
Controller
Clara Flores
Accountant
Isabel Fernandez
Accounting Intern
Claims
Cecilia Talbot
Director of Claims, Member Advocate
Monica Zamudio
Claims Administrator
Database Management / IT Team
Petros Khachatrian
Director of IT
Alan Bound
Business Analyst
Citlali G. Bon
Quality Assurance Analyst
Ronald Cortez
Assistant Quality Assurance Analyst
John Monahan
IT Developer
Edith Bon-Sanchez
Data Processing Coordinator
Mikayla Sprague
Data Processing Coordinator
Rebecca Platero
Data Processing Coordinator
