Meet the Club Team

These are the faces behind the Club. Our staff is dedicated to helping our members receive the maximum benefit from their membership. If you have questions, concerns or suggestions about your Club, our counselors are ready to help.

You can email a Club team member directly by clicking on the envelope symbol under each picture.

Email us at: help@cityemployeesclub.com if you have an event you want covered in the Alive! or if you have questions about insurance.

Or call us at: (800) 464-0452



Member Experience Team

Noelle Kauffman
Manager of Member Services
Gedina Bergstrom
Member Services Counselor
Dalila Vielma
Member Services Counselor
Jeannette Gadut
Member Services Counselor
Sophia Hawkins
Member Services Intern
Dylan Noel
Member Service Counselor
Raul Miranda Salsodo
Customer Service Respresentative
Cesille Castillo
Customer Service Representative
Genesis Martinez-Flores
Customer Service Representative
Heidi Arnest
Member Services Counselor
Randy Budihas
Member Services Counselor
Bill Cimarusti
Member Services Counselor
Lucas Everett
Member Services Counselor
Brandon Kimmel
Member Services Counselor
Rick Lawrence
Member Services Counselor
JoAnn Ridens
Policy Processing Manager
Josh Schuette
Member Services Counselor
Sheldon Sklar
Member Services Counselor
Megan Smith
Member Services Counselor
Mia Sulak
Member Services Counselor
Scott Sulak
Member Services Counselor
Brandon Vargas
Member Services Counselor
Kati Yniguez
Member Services Counselor


In-house Counselors

Cheryl Martin
Member Services Counselor

AT CLUB HEADQUARTERS

MaryAnn Urdiales
Member Services Counselor

AT CLUB HEADQUARTERS

Tiffany Sy
Member Services Counselor

AT CLUB STORE



Tickets and Retail Operations / Club Store

Guadalupe Lira
Club Store Manager
DeAngelo Thompson
Customer Service Representative
Noah Hawkins
Administrative Assistant


Marketing & Advertising

Summy Lam
Director of Marketing
Mariana Guevara
Tickets and Benefits Procurement Manager
Megan Eckert
Tickets and Benefits Procurement Associate


Team Leaders

John Hawkins
President & CEO
Brian Trent
Chief Financial Officer
Robert Larios
Chief Operating Officer
Arlene Herrero
Vice President of Business Development


Accounting

Trinh Pham
Senior Accountant
Leigh Thompson
Controller
Clara Flores
Accountant
Isabel Fernandez
Accounting Intern


Claims

Cecilia Talbot
Director of Claims, Member Advocate
Monica Zamudio
Claims Administrator


Database Management / IT Team

Petros Khachatrian
Director of IT
Alan Bound
Business Analyst
Citlali G. Bon
IT Coordinator
Ronald Cortez
Data Processing Coordinator
John Monahan
IT Developer
Edith Bon
Data Processing Coordinator
Mikayla Dooley-Sprague
Data Processing Coordinator
Rebecca Platero
Data Processing Coordinator
Prathima Vaisya
IT Developer