For Active and Retired Members
Making an Appointment Is Best Way to Visit LACERS
LACERS uses an appointment-based system for all members who need in-person assistance. There are two options for appointments: in person, at our headquarters, and virtually, via Zoom. These options allow for timely and convenient access to get your questions answered. Visit lacers.org/contact-us to make an appointment online or call (800) 779-8328.
Appointments aren’t necessary if you drop off documents Monday – Friday from 8 a.m. – 4 p.m., and don’t need to speak to anyone.
In-Person and Virtual Appointment Hours
8 a.m. – 4 p.m., Monday – Friday
Phone Hours
7 a.m. – 4 p.m., Monday, Wednesday, Thursday, Friday
7 a.m. – 3 p.m., Tuesday
Additional online options continue to be available to you. Use the LACERS’ Secure Document Upload found at lacers.org/secure-document-upload to submit forms or required documents, visit the LACERS website at LACERS.org to obtain benefits information; log onto your MyLACERS account at https://mylacers.lacers.org to view your account details; and visit the LACERS’ YouTube channel at youtube.com/@lacersofficial where you can find a wealth of benefits videos. Stay up to date on LACERS announcements by checking the website periodically at LACERS.org, contacting LACERS by email at lacers.services@lacers.org, and by phone at (800) 779-8328.
Please be advised that pre-entry metal detector screening requirements are in place at LACERS’ headquarters, and a current government-issued photo identification or City employee badge is required except when attending public meetings of the LACERS Board of Administration. Parking is not available at the building. Paid parking lots, public transit and street parking are available nearby.
For Retired Members
Save Your Smile With a Mid-Year Dental Checkup
A dental check-up is important for maintaining good oral and overall healthcare. Poor oral hygiene can lead to tooth decay and gum disease (periodontitis), which, if left untreated, may be associated with risks of other serious health conditions such as stroke, heart disease, and diabetes.
Save your smile. Manage your health. Schedule your mid-year check-up with your dentist today. For more information on dental exams and services, visit deltadentalins.com or contact your dental insurance provider at:
Delta Dental PPO: (800) 765-6003
DeltaCare USA HMO: (800) 422-4234
LACERS Health Advocate Helps With Your Health Plan Questions
LACERS Health Advocates are here to help! If you are experiencing any issues with your health plan or just have questions about your health or dental coverage, contact LACERS by email at lacers.health@lacers.org or by phone at (800) 779-8328 / RTT (888) 349-3996 for assistance.
Keep Your Contact Info Updated With LACERS
If your contact information is out of date and we are unable to reach you, LACERS may withhold your retirement allowance until the information is updated. Fill out a Change of Address form found at lacers.org/forms with your new information and submit it through the Secure Document Upload at lacers.org/secureupload.
For Active Members
Come Visit LACERS at the City Hall Farmers’ Market
LACERS’ Member Engagement Team will be at City Hall Farmers Market, 200 N Main St, Los Angeles, CA 90012, on most Wednesdays from 11 a.m. to 1 p.m. Stopping by is a convenient way to get your general retirement questions answered. For a complete schedule, visit lacers.org/calendar. Assistance is provided on a first-come, first-served basis, and the first five visitors will receive a LACERS swag item, so don’t wait to come see the team!
Are You Paying for Something You no Longer Need?
LACERS Members near retirement should consider cancelling this one voluntary program — the Family Death Benefit Plan (FDBP). Oftentimes, employees elect to participate in the FDBP plan early in their City career due to having a young family, dependent parent and/or not qualifying for other survivorship benefits due to an insufficient amount of service credit. As Members move further along in their career, these criteria may not exist, and cancelling the FDBP should be considered.
Furthermore, although Members may be eligible for additional benefits depending on their years of service credit, FDBP cannot be paid in conjunction with a Service Retirement Survivorship or Deferred Service Retirement Survivorship.
When to Cancel?
Members should cancel FDBP when they:
– No longer have young children and/or dependent parents; and
– Qualify for either a Service Retirement Survivorship or Deferred Service Retirement Survivorship.
How to Cancel?
Cancelling is easy. Simply review and complete this FDBP Cancellation Form found at lacers.org/forms and return it to LACERS. If you are not sure if you should consider cancelling FDBP, please call (800) 779-8328 and a LACERS team member will assist you.
