LACERS Appointment-Based Service Is Now in Operation

For Active and Retired Members:

In June, LACERS began using an appointment-based system for all Members who need in-person assistance. There are two options for appointments: in person, at our headquarters; and virtually, via Zoom. These new options allow for timely and convenient access to get your questions answered. Visit to make an appointment online or call (800) 779-8328. 

Appointments aren’t necessary if you drop off documents Mon. – Fri. from 8 a.m. – 4 p.m., and don’t need to speak to anyone. Please note that LACERS’ operating hours have changed. In-Person and Virtual Appointment Hours: 8 a.m. –
4 p.m., Monday – Friday Phone Hours: 7 a.m. – 4 p.m. Monday, Wednesday, Thursday, Friday; 7 a.m. – 3 p.m. Tuesday

Be advised that pre-entry metal detector screening requirements are in place at LACERS’ headquarters, and a current government-issued photo identification or City employee badge is required except when attending public meetings of the LACERS Board of Administration. Parking is not available at the building. Paid parking lots, public transit and street parking are available nearby.

Additional online options continue to be available to you. Use the LACERS’ Secure Document Upload found at to submit forms or required documents, visit the LACERS website at to obtain benefits information; log onto your MyLACERS account at to view your account details; and visit LACERS’ YouTube channel at where you can find a wealth of benefits videos. Stay up to date on LACERS announcements by checking the LACERS website periodically at, contacting LACERS by email at, and by phone at (800) 779-8328.•

Updating a Beneficiary for Your LACERS Benefits

When is the last time you reviewed your beneficiary on file with LACERS? Maybe your situation has changed since you last looked, such as getting married or becoming a child’s legal guardian. Be sure to log into your MyLACERS account at to view your beneficiaries on file. If you do need to make an update, visit our Forms webpage at to access the necessary forms. •