For Active and Retired Members
LACERS now uses an appointment-based system for all members who need in-person assistance. There are two options for appointments: in person, at our headquarters, and virtually, via Zoom. These new options allow for timely and convenient access to get your questions answered. Visit lacers.org/contact-us to make an appointment online or call (800) 779-8328.
Appointments aren’t necessary if you drop off documents Monday – Friday from 8 a.m. – 4 p.m., and don’t need to speak to anyone. Please note that LACERS’ operating hours have changed.
In-Person and Virtual Appointment Hours:
8 a.m. – 4 p.m., Monday – Friday.
Phone Hours: 7 a.m. – 4 p.m. Monday, Wednesday, Thursday, Friday; 7 a.m. – 3 p.m. Tuesday
Additional online options continue to be available to you. Use the LACERS’ Secure Document Upload found at lacers.org/secure-document-upload to submit forms or required documents, visit the LACERS website at LACERS.org to obtain benefits information; log onto your MyLACERS account at https://mylacers.lacers.org to view your account details; and visit the LACERS’ YouTube channel at youtube.com/@lacersofficial where you can find a wealth of benefits videos. Stay up to date on LACERS announcements by checking the website periodically at LACERS.org, contacting LACERS by email at lacers.services@lacers.org, and by phone at (800) 779-8328.
Please be advised that pre-entry metal detector screening requirements are in place at LACERS’ headquarters, and a current government-issued photo identification or City employee badge is required except when attending public meetings of the LACERS Board of Administration. Parking is not available at the building. Paid parking lots, public transit and street parking are available nearby.•
Winter Holiday Schedule Set
In observance of the 2024 winter holidays, the LACERS front desk will be closed for services and appointments, and the 800 phone number will be offline Dec. 24, 26, 27, 30 and 31.
LACERS will continue to reply to incoming emails via lacers.services@lacers.org and respond to voicemails during this time. LACERS will be closed, and services will be unavailable on Dec. 25 and Jan. 1. Please plan ahead if you think you will need to contact us during these dates.•
For Retired Members
Open Enrollment Changes
Become Effective Jan. 1
LACERS’ Open Enrollment period ended Nov. 18, and applications for health plan changes for the 2025 plan year are no longer being
accepted.
Changes made during the Open Enrollment period become effective Jan. 1, 2025. If you changed your health plan, you will receive your health plan I.D. card in mid-January. New deductions that reflect your health plan changes will appear on your retirement check on Dec. 31, 2024. The next opportunity to change your LACERS benefit plans will be next year during the Open Enrollment period unless you experience a qualifying event. •
