LACERS: For Active and Retired Members

For Active and Retired Members

Making an Appointment Is Best Way to Visit LACERS

LACERS uses an appointment-based system for all members who need in-person assistance. There are two options for appointments: in person, at our headquarters, and virtually, via Zoom. These options allow for timely and convenient access to get your questions answered. Visit lacers.org/contact-us to make an appointment online or call (800) 779-8328. 

Appointments aren’t necessary if you drop off documents Monday – Friday from 8 a.m. –
4 p.m., and don’t need to speak to anyone.

In-Person and
Virtual Appointment Hours

8 a.m. – 4 p.m., Monday – Friday

Phone Hours
7 a.m. – 4 p.m., Monday, Wednesday, Thursday, Friday
7 a.m. – 3 p.m., Tuesday

Additional online options continue to be available to you. Use the LACERS’ Secure Document Upload found at lacers.org/secure-document-upload to submit forms or required documents, visit the LACERS website at LACERS.org to obtain benefits information; log onto your MyLACERS account at https://mylacers.lacers.org to view your account details; and visit the LACERS’ YouTube channel at youtube.com/@lacersofficial where you can find a wealth of benefits videos. Stay up to date on LACERS announcements by checking the website periodically at LACERS.org, contacting LACERS by email at lacers.services@lacers.org, and by phone at (800) 779-8328.

Please be advised that pre-entry metal detector screening requirements are in place at LACERS’ headquarters, and a current government-issued photo identification or City employee badge is required except when attending public meetings of the LACERS Board of Administration. Parking is not available at the building. Paid parking lots, public transit and street parking are available nearby.


 

MEMBER DEAL