Meet the Club Team
These are the faces behind the Club. Our staff is dedicated to helping our members receive the maximum benefit from their membership. If you have questions, concerns or suggestions about your Club, our counselors are ready to help.
You can email a Club team member directly by clicking on the envelope symbol under each picture.
Email us at: help@cityemployeesclub.com if you have an event you want covered in the Alive! or if you have questions about insurance.
Or call us at: (800) 464-0452
Member Experience Team
Marcus Martin
CUSTOMER SERVICE REPRESENTATIVE
Genesis
Martinez-Flores
CUSTOMER SERVICE REPRESENTATIVE
Dylan Noel
MEMBER SERVICES COUNSELOR
Dalila Vielma
MEMBER SERVICES COUNSELOR
Mike Conner
MEMBER SERVICES COUNSELOR
Dorothy Crompton
MEMBER SERVICES COUNSELOR
Cynthia Ha
MEMBER SERVICES COUNSELOR
Scott Hanock
MEMBER SERVICES COUNSELOR
Hannah Hawkins
SOCIAL MEDIA ASSISTANT
Dylan Herrera
CUSTOMER SERVICE REPRESENTATIVE
Joseph Koralik
MEMBER SERVICES COUNSELOR
Toby Pass
MEMBER SERVICES COUNSELOR
Eva Ramirez
MEMBER SERVICES COUNSELOR
Lydia Rivera
MEMBER SERVICES COUNSELOR
Ian Sollenberger
MEMBER SERVICES COUNSELOR
ESMERALDA BURCH-ROBLES
MEMBER SERVICES COUNSELOR
Marian Pachanian-Hilmer
MEMBER SERVICES COUNSELOR
Roger Hilmer
MEMBER SERVICES COUNSELOR
Retail Operations
Guadalupe Lira
RETAIL OPERATIONS MANAGER
Eduardo Escalona
MOBILE OPERATIONS REPRESENTATIVE
Raul M. Salgado
CUSTOMER SERVICE REPRESENTATIVE
DeAngelo Thompson
MOBILE OPERATIONS REPRESENTATIVE
Rebecca DeBolt
CUSTOMER SERVICE REPRESENTATIVE
Tickets & Benefits
Claims
Team Leaders
Robert Larios
PRESIDENT & CEO,
LACEA INSURANCE SERVICES, INC.,
dba EMPLOYEES CLUB OF CALIFORNIA
Summy Lam
CHIEF OPERATING OFFICER, LACEA
INSURANCE SERVICES, INC.
dba EMPLOYEES CLUB
OF CALIFORNIA
Brian Trent
CFO / COO
LACEA and LACEA INSURANCE SERVICES, INC.
Business Development
Arlene Herrero
VICE PRESIDENT OF BUSINESS DEVELOPMENT
Education and Training
John Hawkins
CLUB FOUNDER AND TRAINING OFFICER
Accounting
Leigh Thompson
CONTROLLER
Clara Flores
SENIOR ACCOUNTANT
Trinh Pham
SENIOR ACCOUNTANT
Daniel McAlinden
SENIOR ACCOUNTANT
Frank Ochoa
ACCOUNTING ASSISTANT TO IT ACCOUNTANT
Information Technology
Citlali Bon
DATA QUALITY MANAGER
Natalia Guevara
DATA PROCESSING COORDINATOR
Edith Bon-Sanchez
DATA PROCESSING COORDINATOR